General Terms & Conditions of Sale

Tourist services

Article 1 - Preamble

Section 1.1. Designation of the seller

The Limoges Métropole Intercommunal Tourist Office is an association under the 1901 law registered in the register of travel and stay operators Atout France n° IM087100011.

• Address: 12 Boulevard de Fleurus 87000 LIMOGES
• Phone: + 33 (0) 5 55 34 70 28
• Email address: services@limoges-tourisme.com
• Represented by Sylvie ROZETTE, President
• Financial guarantor: APST 15 Avenue Carnot 75017 PARIS
• Professional liability insurer: AXA Assurances 29 Rue Haute-Vienne 87000 LIMOGES

Hereinafter referred to as "the Tourist Office"

Article 1.2. Object

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the marketing by the Limoges Métropole Intercommunal Tourist Office of tourist services provided directly by the Tourist Office or by partner service providers, to persons having the status of consumers or non-professionals within the meaning of the Consumer Code or of travelers within the meaning of the Tourism Code and having the legal capacity to contract (hereinafter referred to as “the Client(s)”) .

Article 1.3. Definitions

• Customer : natural person having the quality of consumer or non-professional within the meaning of the consumer code, or of traveler within the meaning of the tourism code, who contracts with the Tourist Office within the framework of these general conditions of sale.
• Facilities: travel service or tourist package within the meaning of Article L. 211-1 of the Tourism Code.
• Online contract: contract entered into as part of the purchase of service(s) on the Tourist Office website.
• Contrat to distance : any contract concluded between a professional and a consumer, within the framework of an organized system of sale or provision of services at a distance, without the simultaneous physical presence of the professional and the consumer, by the exclusive use of one or more distance communication until the conclusion of the contract, excluding the website of the Tourist Office.
• Durable medium : any instrument allowing the consumer or the professional to store information which is addressed to him personally in order to be able to refer to it later for a period of time adapted to the purposes for which the information is intended and which allows the identical reproduction of the information stored (article L. 121-16 of the consumer code).

Article 2 – Content and scope

These general conditions of sale apply automatically to all services provided by the Tourist Office. They apply to sales on the Internet or through other distribution and marketing channels. Any order or immediate purchase implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller and appear on the reservation contract. The Customer declares to have read these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order.

Article 3 - Pre-contractual information

The Customer acknowledges having had communication, prior to placing his order and/or concluding the contract, in a readable and understandable manner, of these general and specific conditions of sale and of all the information listed in Article L. 221-5 of the consumer code as well as article R. 211-4 of the tourism code.

The Customer also acknowledges having received the form taken pursuant to the decree of March 1, 2018 "setting the model information form for the sale of trips and stays" appended to the general conditions of sale.

Article 4 - Price

Section 4.1. Final price and additional taxes

The final price is announced in euros, all taxes included (TTC) per person or in the form of a package. It is possibly calculated according to the number of participants. It does not include delivery, on-site transport, drinks, unless otherwise stated, and personal expenses.

The details of the services included appear on the description of each service or suite of services, in the section “The price includes”.

The mention "from" indicates a minimum price per person, excluding optional options.

Article 4.2. Payment terms

The Customer guarantees to the Tourist Office that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the contract. The Tourist Office reserves the right to suspend any management of the reservation and any execution of the services in the event of refusal of authorization of payment by credit card on the part of the
officially accredited bodies or in the event of non-payment of any sum due under the contract.

The Tourist Office specifically reserves the right to refuse to honor a reservation from a Customer who has not fully or partially paid for a previous reservation or with whom a payment dispute is in progress. Payments made by the Customer will only be considered final after the Tourist Office has actually received the sums due.

The consumer has several means of payment offering optimal security, among the following:

• by species,
• by bank card (credit card, Visa card, Eurocard/Mastercard),
• by bank check,
• by bank transfer (transfer costs payable by the customer)
• by ANCV holiday vouchers

Article 4.3 Payment deadlines

With the exception of online reservations, the price is payable according to the following schedule (unless otherwise specified on the reservation form):

• a deposit of 30% of the total amount upon booking,
• The remaining balance due at the end of the month following receipt of the invoice, issued after completion of the service.
• For late bookings (less than 7 days before the first day of services), the full price is payable upon booking.

The reservation is only final upon receipt by the Tourist Office of the initialed and signed reservation contract, the signed program, the initialed and signed general conditions of sale and the signed standard information form and after confirmation of receipt. and availability by the Tourist Office. If the customer does not pay the deposit within the required time, his reservation will not be made.

Section 4.4. Price review

The Tourist Office undertakes to apply the rates in force indicated at the time of booking, subject to availability on that date, but reserves the right to modify its prices under the conditions set out in this article. In accordance with Article L. 211-12 of the Tourism Code, the price may thus be modified upwards or downwards after validation of the reservation to take into account the evolution:

1. The price of passenger transport resulting from the cost of fuel or other energy sources;
2. The level of taxes or fees on the travel services included in the contract, imposed by a third party that does not
   not directly involved in the execution of the contract, including tourist taxes, landing fees or
   embarkation and disembarkation at ports and airports.
3. Exchange rates in relation to the contract.

The possible application of a price increase in application of the preceding paragraph will be notified in a clear and understandable manner to the Customer and accompanied by a justification and a calculation, on a durable medium, at the latest twenty days before the first day of benefits.

Conversely, the Customer has the right to a price reduction corresponding to any reduction in the costs mentioned in 1, 2 and 3, which occurs after the conclusion of the contract and before the start of the services.

If the increase exceeds 8% of the total price of the services, the Customer may accept the proposed modification, or request the termination of the contract without paying any termination fees and obtain reimbursement of all payments already made.

Article 5 – Online service reservation on the Elloha platform

The customer chooses the services presented on the Elloha booking platform. He acknowledges having read the nature, destination and booking methods of the services available on the booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts.

The customer is solely responsible for his choice of services and their suitability to his needs, so that the responsibility of the Tourist Office cannot be sought in this respect. The reservation is deemed accepted by the customer at the end of the reservation process.

Booking process
Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information provided. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before validation
of the reservation and, finally, the validation of the reservation by the customer.

Acknowledgment of receipt of the reservation
The reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. The acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made (floating dates for the sale
pass), information relating to after-sales service, as well as the address of the Intercommunal Tourist Office to which the customer can submit his complaints.

Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. In this case, it is mentioned in the conditions of sale of the tariff. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.

Consumption of the service
For service providers with Internal Regulations, the client accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and/or without any refund if a regulation has already been done.

Responsibility
The photographs presented on the Elloha booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The Tourist Office cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to third parties, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to the attention of the Tourist Office in writing within eight days after the date of departure from the Tourist Office. .

Price
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including VAT, in Euros, and are only valid for the duration indicated on the booking platform. If the debit at the Tourist Office is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in Euros, except for special provisions indicated on site.

Payment
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the Office de Tourisme Intercommunal) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the Tourist Office during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the Intercommunal Tourist Office will debit the customer, as a lump sum, of the amount indicated in its general conditions and special conditions. of sale. The Intercommunal Tourist Office has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error...
in the event of a problem, the customer must contact his bank on the one hand, and the Intercommunal Tourist Office on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the Tourist Office.

Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the tourist office, elloha.com, its entities, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with European Regulation No. 2016/679 on the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the tourist office, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.

In accordance with the European regulations relating to personal data (RGPD) of April 27, 2016, you have the right to contest and human intervention directly with the seller (contact details available in the contract).

Agreement of proof – data protection
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under secure conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties5
are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of
Internet sales may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the Tourist Office.

Article 6 – Offline remote service booking

In the event that one or more services are booked remotely offline, the booking process is as follows. Following the request, the Tourist Office sends by e-mail or by post, the pre-contractual documents and the reservation contract mentioning the services reserved as well as the terms of payment to finalize the reservation. The customer must
then return all of these signed documents by e-mail or by post to the Tourist Office. Upon receipt of the signed documents, and of the payment in accordance with the procedures provided for in article 4.3, the Tourist Office acknowledges receipt to the customer and the reservation is confirmed.

For foreign customers, the Tourist Office only accepts bank transfers, any costs for which are the responsibility of the customer.

Article 7 – Absence of right of withdrawal

Article L. 221-28 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, rental car, catering or leisure activities that must be provided on a specific date or period. Article L. 221-2 of the Consumer Code also excludes this option for passenger transport and tourist packages. The Tourist Office avails itself of this lack of right of withdrawal and indicates that for all services falling within the scope of Article L. 221-28 or L. 221-2 of the Consumer Code, the Customer consumer or non-professional will have no right of withdrawal.

Article 8 – Modification of the contract

Article 8.1 Modification of the contract at the initiative of the Tourist Office

The Tourist Office has the possibility of unilaterally modifying the clauses of the Contract after its conclusion and before the start of the tourist service, and this without the Customer being able to oppose it, provided that the modification is minor and that the customer is informed as soon as possible in a clear, understandable and apparent manner on a durable medium.

If the Tourist Office is forced to unilaterally modify one of the main characteristics of the contract within the meaning of Article R. 211-4 of the Tourism Code, that it cannot meet the specific requirements agreed with the Client, or in the event price increase of more than 8%, it informs the Customer as soon as possible, in a clear, understandable and conspicuous manner, on a durable medium: of the proposed modifications and, if applicable, of their repercussions on the price of the service; the reasonable time within which the Customer must inform the Tourist Office of the decision he has taken; the consequences of the Client's failure to respond within the set deadline; if applicable, the other service offered, as well as its price.

When changes to the contract or the replacement service lead to a reduction in the quality of the services or its cost, the Customer is entitled to an appropriate price reduction.

If the contract is terminated and the Customer does not accept any other service, the Tourist Office will reimburse all payments made by the latter or on its behalf as soon as possible, and no later than fourteen days after termination. of the contract.

Article 8.2 Modification of the contract at the initiative of the customer

Any service abridged or not consumed by the customer, or started late by the customer will not give rise to any
repayment. The office undertakes, vis-à-vis the client, only on the services sold.
Cannot engage the responsibility of the office:

• any modification of the services at the initiative of the customer. In the event that a group having reserved a service arrives in fewer numbers than that provided for in the reservation, no refund will be made, except under the conditions and according to the deadlines set out in article 9.1 of these general conditions of sale.

In the event that the group arrives in greater numbers than that provided for in its reservation, and without the express authorization of the Tourist Office resulting in additional invoicing, these additional people will not be able to take part in the
benefit.

Article 9 – Termination of the contract

Section 9.1. Termination of the contract by the Customer

The Customer has the option of terminating the contract at any time, before the start of the services. For this termination to be valid, he must notify them by email or by post, within 48 hours at the latest before the start of the services. If the customer informs the Services Department by telephone, he must then confirm by email or by post within 48 hours at
later before the start of benefits. The Tourist Office may then ask the Customer to pay cancellation fees, according to the following schedule (unless otherwise specified in the reservation contract):

• If the cancellation occurs more than thirty days before the first day of the services, the deposit paid will be returned to the customer.
• If the cancellation occurs thirty to sixteen days before the first day of the services, an amount equivalent to 25% of the total price of the services will remain due to the Tourist Office.
• If the cancellation occurs fifteen to eight days before the first day of the services, an amount equivalent to 50% of the total price of the services will remain due to the Tourist Office.
• If the cancellation occurs seven to two days before the first day of the services, an amount equivalent to 75% of the total price of the services will remain due to the Tourist Office.
• If the cancellation occurs within two days of the first day of the services, the full price of the services will remain due to the Tourist Office.

These termination costs will not be due if the contract is terminated as a result of exceptional and unavoidable circumstances, occurring at the place of destination or in the immediate vicinity of it and having significant consequences on the performance of the contract. In this case, the Tourist Office will proceed to the full refund of the payments made, without however incurring any additional compensation.

Section 9.2. Termination of the contract by the Tourist Office

The Tourist Office has the option of terminating the contract at any time, before the start of the service(s).

In this case, the Tourist Office will issue a full refund of the sums paid by the Client. This reimbursement takes place no later than fourteen days following the termination of the contract.

The Customer will be entitled to additional compensation, which corresponds to that which the Tourist Office would have had to bear if the termination of the contract had taken place because of the Customer, within the framework of article 9.1 of these general conditions of sale.

However, the Tourist Office will not be liable for any additional compensation if the contract is terminated in the following two cases:

1. The number of people registered for the service(s) is less than the minimum number indicated in the contract. In this case, the Tourist Office notifies the Customer of the termination of the contract by email or by post within the time limit set by the contract, according to the following schedule:
   • twenty days before the first day of the services in the case of services whose duration exceeds six days
   • seven days before the first day of benefits in the case of benefits lasting from two to six days
   • forty-eight hours before the start of the services in the case of services lasting no more than two days;
2. The Tourist Office is prevented from performing the contract due to exceptional and unavoidable circumstances. In this case, the Tourist Office notifies the traveler of the termination of the contract by email or in writing as soon as possible before the start of the services.

Article 10 – Assignment of the contract

Section 10.1. Possibility for the Customer to assign his contract

The Customer has the option of assigning his contract to an assignee who meets the same conditions as him to perform the services, as long as this contract has not produced any effect.

Section 10.2. Notice to assign the contract

The Customer may only transfer his contract on the condition that he informs the Tourist Office of his decision by any means enabling him to obtain an acknowledgment of receipt no later than seven days before the first day of the services. This transfer does not is subject, under no circumstances, to prior authorization from the organizer or the retailer.

Section 10.3. Solidarity between the assignor and the assignee

The assigning customer and the assignee are jointly and severally liable for payment of the balance of the price and any additional costs that the assignment may generate.

Article 11 – Legal guarantee of conformity

Section 11.1. Principle

The Tourist Office is the sole guarantor of the conformity of the services to the contract. The non-professional or consumer Customer has the possibility to make a request under the legal guarantee of conformity provided for in articles L. 217-11 and following of the consumer code and articles 1641 and following of the civil code.

This warranty covers defects in conformity or hidden defects resulting from a defect in the design or performance of the services ordered under the conditions and according to the methods defined in the appendix to these general conditions of sale.

Section 11.2. Implementation of the legal guarantee of conformity

The consumer or non-professional Customer must notify the Tourist Office of any defects and/or lack of conformity as soon as possible from the provision of the services, in accordance with Article L. 211-16 II of the Tourism Code. This communication must be made, with supporting documents, preferably within 7 days of the end of the services,
so that the tourist office can investigate the disturbance and assess the reality of the alleged defects in an efficient manner and in the interest of both parties.

The defects and/or defects found will give rise to rectification, substitution, price reduction or reimbursement as soon as possible, taking into account the importance of the non-compliance and the value of the travel services concerned.

In the event of a proposal by the Office for a replacement service or a price reduction, the Client may only refuse it if they are not comparable to what had been provided for in the contract or if the price reduction granted is not appropriate. The Tourist Office's guarantee is limited to the reimbursement of the services actually paid for by the consumer or non-professional Customer and the Tourist Office cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case force majeure or exceptional or unavoidable circumstances.

Section 11.3. Contact details for the Seller

In accordance with Article R 211-6, 4° of the Tourism Code, the Customer can quickly contact the Tourist Office using the contact details given in Article 1.1. "Designation of the seller" of these general terms and conditions of sale, in order to communicate with him effectively, request assistance if the Customer is in difficulty or complain of any non-compliance
observed during the performance of the services.

Article 12 - Intellectual property

All technical documents, products, drawings, photographs given to buyers remain the exclusive property of the Tourist Office, the sole holder of the intellectual property rights to these documents, and must be returned to it at its request. Customer buyers undertake not to make any use of these documents, likely to infringe the property rights
industrial or intellectual property of the supplier and undertake not to disclose them to any third party.

Article 13 - Protection of personal data

Section 13.1. Data collected

As part of its activity of selling Tourist Services, the Seller implements and uses the processing of personal data relating to Customers and Beneficiaries. As such, the Tourist Office collects your following personal data: surname, first name, date of birth, telephone number, e-mail address and postal address.

In addition, as part of the payment for services, the Tourist Office records financial data relating to the Customer's bank account in the event of payment by credit card online and by check offline.

Section 13.2. Purpose pursued

The collection of this personal data is essential for the contractual execution and in the event of refusal to communicate them, the Customer is exposed to difficulties in the performance of the service which cannot give rise to the liability of the customer. 'VISITOR CENTER. These personal data are collected for the exclusive purpose of ensuring the management of the Clientele of the
Seller in connection with the conclusion of the contract and its execution, on the basis of your consent. They are only used for the purposes to which the Customer has consented. More specifically, the purposes are as follows:

• Identification of persons using and/or reserving the services
• Formalization of the contractual relationship
• Realization of the services reserved with the Tourist Office
• Contract management and booking
• Communication to partners with a view to the provision of services by the partners concerned
• Accounting, in particular management of customer accounts and monitoring of customer relations,
• Processing of operations relating to customer management,
• Prospecting and/or sending information and promotions to Customers
• Development of trade statistics
• Development of customer knowledge.
• Sending newsletters and commercial information.

Section 13.3. Persons authorized to access the data

The persons authorized to access the data collected within the Tourist Office are the Director or any person authorized for this purpose by delegation on his part: the persons in charge of marketing (Services/Marketing and Reception departments), the accounts as well as the data protection officer. Some of this data
(surname, first name, date of birth and telephone number) are transmitted to the partner service providers of the Tourist Office, it being specified that in such a case, whether they are partners or subcontractors, this is carried out in compliance with the regulations in force.

Section 13.4. Data retention

This personal data collected is kept for the legal retention period relating to the purpose of the processing and for a maximum of 5 years.

Personal data relating to the Customer's bank card is kept exclusively for the time necessary to complete the transaction.

Personal data relating to a prospect who does not conclude a reservation contract with the Tourist Office are kept for a period of 6 months from their collection.

The personal data necessary for sending the newsletter is kept for as long as the customer does not unsubscribe.

The Tourist Office implements organisational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Tourist Office cannot guarantee the security of the transmission or storage of information on the Internet.

The Tourist Office has formalized the rights and obligations of Customers and Beneficiaries with regard to the processing of their personal data in a document called the Privacy Policy or GDPR, accessible at the following address:
https://www.limoges-tourisme.com/Droits/Mentions-legales and on request from the Tourist Office.

Section 13.5. Rights of the holder of the data collected

In application of the regulations applicable to personal data, each user has the right to query, access, modify, oppose and rectify, for legitimate reasons, the collection and processing of his personal data. It is possible to request that this data be rectified, completed, clarified, updated or deleted. These rights can be exercised by writing a signed letter to the data protection officer, attaching a copy of your valid identity document to your request, to: Limoges Métropole Intercommunal Tourist Office, For the attention of Mr. Hervé CHAISEMARTIN, Data Protection Officer – 12 Bd de Fleurus – 87000 LIMOGES, or by email on administration@limoges-tourisme.com. At any time, the Customer may lodge a complaint with the CNIL according to the methods indicated on its website. (https://www.cnil/fr).

Section 13.6. Modification of the clause

The Tourist Office reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the Tourist Office undertakes to publish the new version on its site, and will also inform users of the modification by e-mail, as soon as possible. 15 days before the effective date.

Article 14 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

Article 15 – Insurance

The Customer undertakes to hold and be up to date with his civil liability insurance to cover the damage he may cause. No insurance is included in the price of the services. Before registration, the Customer is informed that he can take out optional cancellation insurance (for people domiciled in France) covering cancellation resulting from certain causes.

The Customer is provided with the conditions of its implementation at his request.

Article 16 – Minor children

When minors, unaccompanied by a parent or other authorized person, are traveling on the basis of a contract for tourist services including accommodation, the person responsible for the minor must provide, for the conclusion of the contract, information enabling contact to be established directly with the minor or the person responsible for the minor on the
place of residence of the minor.

Article 17 – Responsibility of the Tourist Office

Article 17.1 Full Liability

The Tourist Office is automatically responsible for the tourist services contracted within the framework of these general conditions of sale. The Tourist Office may, however, exonerate itself from all or part of its liability by providing proof that the damage is attributable to:

• either to the Customer
• either to a third party unrelated to the provision of the travel services included in the contract and the damage is unforeseeable or unavoidable
• or exceptional and unavoidable circumstances. The organizer and the retailer are responsible for the proper performance of all travel services included in the contract in accordance with article L. 211-16.

Section 17.2. Limitation of the responsibility of the Tourist Office

In accordance with Article L 211-17, IV of the Tourism Code, the amount of any damages that the Tourist Office would be ordered to pay to the Customer for any reason whatsoever, will be limited to three times the total price. excluding taxes for services, with the exception of bodily injury and damage caused intentionally or by negligence.

Article 18 – Exceptional and unavoidable circumstances

All events which create a situation beyond the control of both the professional and the traveler and the consequences of which could not have been avoided even if all the measures had been taken, thus preventing the execution under normal conditions of their obligations, are considered as causes of exemption from the obligations of the parties and lead to their suspension. The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance. The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these
terms and conditions may be terminated by the injured party.

Article 19 – Assistance to the traveler

The Tourist Office is responsible for the proper performance of the services provided for in the contract. In this context, if the Customer is faced with difficulties, the Tourist Office will provide appropriate assistance as soon as possible, given the circumstances of the case.

Art. 20 – Accessibility for people with reduced mobility

Despite our best efforts, some services are not accessible to people with reduced mobility. Accessibility is specified in the description of each service or suite of services. The persons concerned must imperatively come forward, from the first exchanges, so that the Tourist Office responds, in an appropriate manner, according to the wishes and needs.
expressed. Some services are not accessible to people with reduced mobility. The Customer must ensure that his physical condition is appropriate for the service envisaged.

Article 21 – Settlement of disputes

Article 21.1. Applicable law

These general conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the Customer will first contact the Tourist Office to obtain an amicable solution.

Section 21.2. Mediation

The Customer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

The Customer can therefore contact the Tourism Ombudsman at the following address: MTV Médiation Tourisme Voyage – BP 80 303 – 75 823 Paris Cedex 17 or on the following site: https://www.mtv.travel/ in the event that the response provided by the Office to the customer on his complaint is deemed insufficient.

Section 21.3. Sold online

In the event that the service has been purchased online by the Customer, the latter is informed that he has the option, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, to lodge a complaint and select a dispute resolution body on the following website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.ho me.show&lng=FR

Section 21.4. Jurisdiction

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which would not have could be resolved amicably between the seller and the Customer, will be submitted to the competent courts under the conditions of common law.

Section 21.5. No Waiver

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question. .

Article 22 – Evidence

It is expressly agreed that the data contained in the information systems of the office have probative value as to orders, requests, and any other element relating to the use of the Site. They may be validly produced, in particular in court, as a means of proof in the same way as any written document.

Article 23 – Linked travel services

If, after having chosen and reserved a travel service or tourist package with the Tourist Office, you book additional travel services for your trip or holiday stay listed in any communication or publication issued by the Tourist Office , or you book additional travel services during the same visit or contact with the Tourist Office after choosing a travel service and paying for it, you will NOT benefit from the rights applicable to packages under Directive (EU) 2015/2302 and Article L.211-2 of the Tourism Code. The Tourist Office will not be responsible for the proper performance of these additional travel services. If there is a problem, please contact the
service provider concerned. However, if you book additional travel services through this communication or publication within 24 hours of receiving confirmation of the booking from our Tourist Office, or if you book additional travel services during the same visit or the same contact with our Office, these travel services will form part of a linked travel arrangement. In this case, the Tourist Office has, as required by European Union law, protection in order to reimburse the sums you have paid to it for services which have not been performed due to its insolvency. Please note that in this case there is no provision for reimbursement in the event of the insolvency of the respective additional service provider.

The Tourist Office has taken out protection against insolvency with the Association Professionnelle de Solidarité du Tourisme – 15, avenue Carnot 75017 PARIS – tel. : 01 44 09 25 35 or 88 00 – info@apst.travel – www.apst.travel – member number: IMO 641004. Travelers can contact this entity if services are refused to them by
due to the provider's insolvency.
Note: This insolvency protection does not apply to contracts entered into with parties other than the Tourist Office, which may be performed despite the Office's insolvency.
Directive (EU) 2015/2302 transposed into national law

https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701